退款政策
Refund Policy
At Eyoe Body, we are committed to delivering products of the highest quality and ensuring your satisfaction. Please review our refund and replacement policy outlined below:
No Refunds
Eyoe Body does not offer refunds for any products purchased. We encourage customers to carefully review their orders before completing a purchase to ensure satisfaction with the selected items.
Replacement Policy
We are happy to replace your product under the following conditions:
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Damaged Products: If the product arrives with damage that hinders its intended use, such as a broken spray mechanism or leaking bottle, you are eligible for a replacement.
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Request Timeline: All replacement requests must be submitted within 3 days of receiving your order. Requests made beyond this period will not be eligible for a replacement.
How to Request a Replacement
To initiate a replacement request, please follow these steps:
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Contact Us: DM us on Instagram @eyoebody.official and tell us that you received a damaged product.
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Provide Details: Include the following information in your email:
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Your name and order number, and date of order and date of receipt of item.
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A clear description of the issue.
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Clear photos and videos of the damaged product and its packaging.
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Await Confirmation: Our team will review your request and respond within 1-3 business days with next steps.
Conditions for Replacement Approval
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Replacement is only provided for damage incurred during shipping or manufacturing defects.
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The product must be unused or minimally used (only to the extent required to identify the defect).
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We reserve the right to deny replacement requests that do not meet these criteria.
Thank you for choosing Eyoe Body. We appreciate your understanding and look forward to providing you with products that enhance your body care experience.