Shipping policy

Thank you for shopping with Charisventures PLT. We are committed to ensuring a smooth and reliable shipping experience. Please review our shipping policy below.

Order Processing Time

  • Orders are processed within [1-3] business days (excluding weekends and public holidays) after receiving payment confirmation.

  • You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Rates and Delivery Times

  • Shipping rates are calculated at checkout based on your location and the weight of your order.

  • Estimated delivery times:

    • Domestic (within [Country]): [3-7] business days

    • International: [7-21] business days

  • Delivery times may vary based on destination, customs processing, and unforeseen delays. Please note that delays caused by couriers or customs processing are beyond our control, and we cannot be held responsible for such occurrences.

Shipping Methods

We partner with reputable carriers to deliver your orders securely and efficiently. 

Customs and Duties (For International Orders)

  • International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

  • Please check with your local customs office for information about potential fees before placing your order.

Tracking Your Order

Once your order is dispatched, we will provide you with a tracking number via email. You can use this number to monitor the status of your shipment.

Missed or Undeliverable Packages

  • If a package is returned to us due to an incorrect address, unavailability of the recipient, or failure to collect from a pickup location, we will contact you to arrange reshipping. Additional shipping charges may apply.

Damaged or Lost Packages

  • If your package arrives damaged or is lost during transit, please contact us immediately via Instagram DM @eyoebody.official.

  • For damaged packages, provide clear photos and videos of the package and its contents for us to resolve the issue promptly. Damage must affect use to be eligible.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please reach out to us via Instagram DM @eyoebody.official.

We appreciate your business and are committed to delivering your orders with care.